Profuture is best Development methodologies in India, a leader in the development of both cloud-based and the highly customizable on-premise contact management systems efficient to handle very high volume of customer communications. Our testing software offers unique features that focus on enhanced voice communication and workforce optimization that enable managers and team leaders to acquire Customer interaction analytics to analyze, measure and track the performance to increase contact center efficiency. Profuture offers Omni-channel Products software that possess the capabilities to efficiently handle and integrate customer communications across numerous potential touchpoints and channels. Apart from the Multi-channel integration, Profuture develops software that offer intelligent call routing, provision for digital Agents like Chatbots equipped with machine learning and also AI enabled customer management based on customer history and real-time interaction. Profuture employs a streamlined and highly efficient software development methodologies and implementation. Profuture uses Agile software that promotes planning and adaptive learning, which offers the ability to experiment learn, adapt and evolve through continuous iteration and improvement, and thereby results in improved solutions developed in shortened development cycles.
Engineering and Design
Profuture’s qualified and experienced development teams conduct a detailed analysis of the existing system to determine the scope for improvement, the bottleneck and gaps in the existing system, the infrastructure upgrade required. Through a series of meetings with concerned users, team leads and the management, important data about the system is captured. The various dimensions of Contact Management system like i.e. flow – this includes both inbound and outbound call traffic, the various channels of communication, service type, technology, and business domain are taken into consideration to design the new system with increased efficiency, scalability, maximum service levels and ROI.
Development methodologies and Testing Software
Once the design is finalized based on the understanding, assessing and prioritizing client’s contact management system needs, Profuture employs distinct development methodologies to suit the specific requirement of the client. The Quality assurance team conducts detailed testing of the new solution to ensure complete adherence to the software requirement specifications and also ensure a seamless customer experience. Profuture performs different levels of testing needed for Omni channel customer journeys, at every channel, every transition point, and the agent’s end to ensure high quality customer journey. Functional and regression testing are performed across the technology stack to ensure the best customer journey through the system, Load testing is performed to ensure that the system can efficiently handle high volume of customer interactions.
Once the system is developed and quality tested to guarantee complete adherence to all requirements, and the User Acceptance Test is successfully carried out, Profuture implementation expert team, releases the tested software into the production environment and performs the post-production activities, such as monitoring and training. User training is an important and integral part of the implementation, consisting of multiple knowledge transfer sessions to ensure User’s ease of use of the new system. Detailed documentation, and User support plan offered by Profuture ensures a smooth deployment, transition and adaptation to the new system for maximum process efficiency.