Deployment and support
Profuture offers path breaking Deployment and Ticket support services and support solutions that transforms your call center into a Multichannel Contact Center. The wide range of media and data channels create a unified contact center environment that includes Multichannel (voice, text chat, Web collaboration, e-mail, and video) services that enhance the customer experience. This solution enables you to integrate inbound and outbound voice applications with internet applications. This empowers a single agent to simultaneously support multiple interactions with customer irrespective of the communications channel chosen by the later. Unified Communication enables quick and efficient response to customer, customer profile routing makes the sources of data available to make quick and smart contact routing decision, Web interaction management helps call center agents provide immediate response by using Website, text chat, or real-time Web collaboration. Profuture Unified Communication guarantees a seamless customer experience, reduces the risk of data breaches, reduces the operational costs, improves the scalability of service as adding new agents, training and team building is easy and quick. With Work from Home becoming the new Norm, Unified Communication platform would soon emerge as the new force of contact management.
Green Field/Turnkey Solutions
This fast and easy to setup model is hosted, secured and efficiently managed by Profuture, provides better customer satisfaction with lesser investment on resources and infrastructure. This increases the business agility and empowers to follow the market trends with better real-time administration tools, improved reporting and accurate analytics. With no capital investment expenses and only operating expenses, operating in this beneficial model ensures that expense is only based on usage, and hence there is a definite improvement in productivity. The OPEX model incurs no major hardware expense and the organization can use the existing infrastructure and IT resources, thereby controlling the costs. This model delivers the best possible customer experience by addressing user expectations and reaching out to them without investing in heavy infrastructure or IT specialist resources.
Contact Center Portfolio
Profuture offers contact center Portfolio that gives your organization the flexibility to select the best solution that suits the needs of your enterprise. Empowers you to transform the customer journeys in to seamless Omnichannel experiences that harness the latest technology and provides maximum customer satisfaction and the highest ROI. Profuture provides a wide range of Contact center solutions to choose from – Unified communication contact center solution, Deployment & Support, Profuture hosted call center solution with enterprise-grade performance, Cloud-native solution that offers the flexibility and portability of Cloud architecture, multi-modal call center solution which provides a better customer experience and satisfaction, enterprise private cloud call center which offers an all-in-one interaction management platform .
A positive customer experience management comprises of a close and diligent attention to every smallest detail related to the customer and his needs, which can transform individual customers to fans and make them loyal to your company.
This meticulous customer engagement process provides the deepest level of attention every customer seeks, which leaves a lasting impact in their minds. This Customer experience will transform regular customers to promoters, resulting in increased sales, more customers, and hence increased revenues.